Returns & Exchanges
At Video Game Store, we want you to be fully satisfied with your gaming experience. If your purchase doesn't meet your expectations, you can return most items in their original condition within 30 days of delivery.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely place the items in their original packaging, including all manuals, cables, and promotional inserts to ensure a full refund.
Ship the Package
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our technicians inspect the hardware or software for quality assurance, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing